Everything Inside the Platform
AI agents for front desk, help desk, and support desk, across voice, SMS, web, social, and WhatsApp. Every feature your customers need to engage, resolve, and automate, out-of-box and white-label ready.
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Every Channel Your Customers Use
Voice AI
Inbound call handling with natural conversation, intent routing, SMS follow-up.SMS AI
Two-way automated text with optional human jump-in.Missed Call → SMS AI
Voicemail captured, AI follows up by SMS, exclusive to Agentz.WhatsApp
Two-way WhatsApp AI conversations, for global support coverage.Web Chat & Webforms
Embedded widget; auto-response to webform submissions with SMS follow-up.Facebook · Instagram
Native social automation in the omnichannel inbox.QR Code
“Scan to start SMS AI” from print, signage, or digital placements, for deskless workforces.Instant Connect Widget
“Tap to start SMS AI” button on any digital property, exclusive to Agentz.
Intelligence Built Into Every Conversation
Flexible Gen AI
LLM reasoning combined with curated business logic. Provider-agnostic, swap models as AI evolves.
3 AI Control Modes
Curated (strict) · Enhanced (balanced) · Creative (open-ended). You control how AI responds to your customers.
Custom KB Override
Defaults to the business's own Q&A before generative responses. Your knowledge base always takes priority.
Multi-Turn Troubleshooting
Step-by-step instructions for multi-step issues, VPN, password reset, access requests. AI completes the task end-to-end.
Intelligent Routing
Natural-language intent classification with qualifying questions. No IVR menu. AI routes to the right team automatically.
Multilingual
Available across all channels. Serve customers in their language without additional configuration.
AI That Learns Your Business
Auto Website Scan
Point to a URL, AI is trained from web content.Document Upload
PDF, DOC, TXT, upload runbooks, SOPs, FAQ docs.Custom Q&A Library
Specific question/answer pairs with images, videos, links.Industry-Specific KBs
Partner builds for verticals (SaaS support, healthcare IT, financial services, MSPs) and resells.Brand-Specific KB
Consistent answers across product lines, regions, or business units.
From First Hello to Closed Ticket
Customer Service AI
24/7 Omni-Channel Availability
All channels, always on. Front-desk questions handled across every channel, no human agent needed.
AI Answers & Handles Requests
Books appointments, answers FAQs, captures leads, qualifies prospects, end-to-end, without staff.
Outbound Follow-Up (SMA AI)
Missed Call → SMS AI. SMA AI follows every inquiry through to completion. No lead left behind.
Human Jump-In
Staff can monitor live conversations and jump in at any moment. Human-in-the-loop without disrupting the AI flow.
Customer Support AI
Intent Recognition & Routing
Natural-language routing with qualifying questions. Identifies issue type, product, urgency, routes to the right team automatically.
Automatic Ticket Creation
AI creates support tickets in your system of record with full conversation context, action items, and transcript, no manual entry.
Sentiment & Quality Monitoring
Real-time sentiment analysis, call recording, and transcripts. Frustrated customers escalate automatically with full context.
Workflow & Task Automation
No-code custom workflows across connected systems. Trigger downstream actions, CRM updates, scheduling, notifications.
Live Agent Escalation, Done Right
Sentiment, request, and confidence-triggered handoffs with full transcript. The agent picks up exactly where AI left off, no repeated questions, no lost context.
Every Conversation. One Place.
Unified Inbox / Simple CRM
All channels in one view, desktop and mobile.Two-Way SMS
Reply from inbox without exposing personal mobile numbers.Jump-In Live Chat
Staff takes over from AI mid-conversation.Live Website Monitoring
Proactively engage active visitors.History & Transcripts
Full record across channels including call recordings.Notifications
Alert owners on lead capture or live-help requests; instant SMS auto-acknowledgment to customers.
Data and Connections Built In
Insights & Dashboards
Business Performance
Engagements, after-hours volume, leads, missed calls.Partner Console
Cross-customer view of usage, adoption, and AI performance.Conversation Analytics
Intents, deflection rate, escalation rate, sentiment trends.Channel Mix
Volume by Voice, SMS, Web, WhatsApp, Social, QR, at a glance.AI Quality Monitoring
Confidence scores, fallback rates, KB coverage gaps.Exportable Reports
CSV, scheduled email, or pull via API into your BI stack.
Prewired Integrations
CRM & Helpdesk
Salesforce, HubSpot, Zoho, Zendesk, Freshdesk, ServiceNow.ITSM & Ticketing
Jira, ServiceNow, Freshservice, auto-create and update tickets.Scheduling
Calendly, Acuity, Google Calendar, Outlook, book directly from chat.Telephony & UCaaS
Bring your own SIP/UCaaS or use Agentz numbers.Messaging Channels
WhatsApp Business, Facebook Messenger, Instagram DM, native SMS.Open API & Webhooks
REST API for inbox and customer data. Real-time webhooks for any event.
Real Results, Real Businesses
“Agentz has been a life saver for our growing carpet business. I used to miss calls when at client sites. I don't worry about missed calls anymore.”
— Jacob, EasyClean
“Now, we no longer miss people after hours. We see 30–40% of appointment requests come after hours.”
— Konark, Business Manager, K3 Dental
“Agentz has increased the effectiveness of our marketing programs. We convert more prospects into customers.”
— Scott, Owner, Webdgs Marketing Agency
Two Ways to Put AI to Work.
Run it as a business. Resell it as a partner. Either way, launch in 5 minutes.